Simpleline is committed to YOU. We are dedicated to providing quality products and exceptional service at fair prices. We have created Simpleline to give you an efficient alternative to shopping anywhere else. Due to the relationship we have formed with our vendors and relative low cost of maintaining a web site compared to operating a brick-and-mortar store, we are able to offer high quality products at lower prices than our competitors.
We stand behind all of our products and ALWAYS back them up with our 100% Satisfaction Guarantee.
We understand that our customers have many choices and we take our relationship with each person very seriously. Simpleline wants to provide you with high-quality products as well as a positive shopping experience that will keep you coming back and recommend us to your associates.
info@simplelineinc.com
I
have a question that I would like to ask. How can I contact you?
Email is the quickest and easiest way to get in touch with us at
Info@SimplelineInc.com. We will be
happy to answer your questions, help you with an order and do everything
possible to make your shopping experience easier.
How much will my
shipping charges be?
Orders that total over
$150 before tax qualify for free ground shipping. Orders under $150 are only $5.95
for ground. All charges for other shipping methods are calculated on weight and ship to location when ship to information is entered at checkout. Addresses in Alaska and Hawaii must choose 2 day or Next day only.
UPS charges an address correction fee which
will be passed on to you. Please make sure you provide the proper street address
any Suite #'s and zip codes.
Do you ship out side the domestic US?
No. We will only ship
to a U.S. address.
How long will it take
for my order to leave your warehouse?
Most in-stock orders ship the same business day. You will
receive tracking information as soon as your order ships via the email you
provide at checkout . Order arrival depends upon the method of shipping
selected. Orders shipped and refused by the receiver will be charged a 25% restock fee. Shipping charges are not refundable.
Is it safe to use my
credit card?
Absolutely. Simpleline utilizes industry-standard security measures,
including SSL (Secure Sockets Layer). All account information submitted to us is
safely isolated from unauthorized Internet access.
How can I pay for my order?
We accept all Major credit cards: Master Card, Visa, Discover and American
Express. Please contact us for terms or to use your companies purchase order
system.
What if I need
to return my order?
Please see the "product return" section of our website
What constitutes a
defective item?
Warranties are limited to shipping you replacement items upon receipt of the
items we sent you. This does not cover failure due to customer abuse,
electrical surges, lightning damage, Acts of God, Acts of Nature, or Acts of
War or Terrorism. The item being returned must be obviously defective from the
factory. We do not accept responsibility for misuse or mishandling. Products
that are returned as defective will be inspected and will only be replaced if
the defect is factual. In the event the product proves not to be defective, we
will return it to the original purchaser at their expense.
What if I want to
exchange my purchase?
Exchanges are allowed within the 30 day return policy above. The product must
meet all of the above conditions. Please e-mail:
Info@Simplelineinc.com.com
What if you don't have
all of the items in stock?
If an item you ordered is out of stock, it will be backordered automatically and shipped upon receipt.
What is your policy on Privacy?
We do not sell, trade, or rent your personal information to others.
OUR COMMITMENT:
Simpleline is committed to providing you with the best products, best
service and best possible price. Each of our staff is dedicated to your
satisfaction. Please remember, we are human and can make mistakes. If you are
having a problem, call us and give us the opportunity to solve the problem. We
want to make you happy and keep you coming back. Pick up the phone and let us do
our best to satisfy your needs!
